NEC Money Transfer Limited Job Circular

Customer Care Executive

NEC Money Transfer Limited

Vacancy

Not specific

Apply Procedure

Application Deadline : 30 Jun 2020

Read Before Apply

We are searching for motivated and experienced candidates those are from Sri Lankan, Indian, Nepali, Pakistani and Philippians nationals are living in Bangladesh legally for our Customer Care Department. S/he will ensure outstanding customer service to our clients, Agents, Correspondent partners and others by providing uninterrupted support, developing effective customer service procedures, setting customer satisfaction goals and generating new clients.

About Us:
NEC Money is one of the leading worldwide money transfer company, which is incorporate in United Kingdom approved by FCA. Our expatriates are working hard to make sure that the service meet our honorable client's expectations.

NEC Money is committed to promoting a work environment where diversity of thought, style, culture and experience is valued. We support individual performance and potential in achieving our organizational goals and mission. We are an equal opportunities employer and strongly encourage women and nationals from developing countries to apply

Job Responsibilities

· The ideal candidate needs to have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. The person must be fluent in English, communication skills with both verbal & written and desire to display sturdy leadership and interpersonal talents.

· Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis

· Collect data, analyze, and report to leadership

· Maintain accurate records and document all customer service activities and discussions

· Stay informed on the latest industry techniques and methods

· Responsible for the credit portfolio of the respective clients

· Initiate & lead new projects to improve the processes to provide better customer support

· Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

· Work closely with other business units to assure a high level of interaction and cooperation among product, sales and relationship management teams.

· Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis

· Collect data, analyze, and report to leadership

· Maintain accurate records and document all customer service activities and discussions

· Stay informed on the latest industry techniques and methods

· Responsible for the credit portfolio of the respective clients

· Initiate & lead new projects to improve the processes to provide better customer support

· Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

Experience Requirements

· At most 2 year(s)

· The applicants should have experience in the following area(s):
Ability to work collaboratively, Ability to Work Under Pressure, Customer Service Management, Customer Support/ Client Service

· The applicants should have experience in the following business area(s):
Call Center, Consulting Firms, Direct Selling/Marketing Service Company

· Freshers are also encouraged to apply.

Employment Status

Full-time

Educational Requirements

· HSC in English, Bachelor degree in any discipline, Bachelor of Business Administration (BBA)

· Graduate Degree from any reputed University locally or from respective Countries University.

· Educational Degree will be consider those candidates are from respective Nationals.

Additional Requirements

· Age 25 to 40 years

· Both males and females are allowed to apply

· A minimum of 2-5 years' proven experience in customer service.

· Should be customer focused

· Knowledge over Active Directory, Salesforce & Fresh desk or any online ticketing platform will add extra value.

· The Ideal candidate must be fluent in his/her local language with English.

· Good understanding of management practices and techniques.

· Excellent leadership and interpersonal skills

· Good Presentation & Data analytics skills

· Have good knowledge about how to convince and obtain clients maximum satisfaction.

· The candidate whose from Sri Lankan, Indian, Nepali, Pakistani and Philippians nationals are living in Bangladesh legally get advantage for the position.

· The candidates must have proficiency and fluent of their own native language in reading, writing and speaking

· Those are from Bangladeshi nationals must have the knowledge in any of that particular countries language proficiency in reading, writing and speaking.

· Full Time

· Customer Service

· This post for respective particular foreign Nationals

· Any Bangladeshi Nationals can apply if the candidate matches with the companies requirements.

Job Location

Dhaka (Rampura)

Salary

· Negotiable

· A hand-sum salary package will be offered those candidates are from the respective Nationals

Compensation & Other Benefits

· Mobile bill, Medical allowance, Provident fund, Over time allowance

· Lunch Facilities: Full Subsidize

· Salary Review: Yearly

· Festival Bonus: 2

· As per company policy

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